Behind the Design: User-centred design when you don’t know everything about your users
One of the unfortunate things about software development is that it's easy to create a bad user experience. We've all found ourselves clicking a cancel button where it should have been an ok button or a settings screen that's harder to find than the lost city of Atlantis.
Whether it's a website or a mobile app, understanding user behaviour and expectations is critical to designing an easy-to-use experience. In most projects, you would be able to conduct user research and usability testing – but what about when you need to create a user interface for an audience that doesn't know ...
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