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There were days in the not-so-distant past where there were only three ways to get ahold of someone at work—on the phone, by email, or walking up to their desk.
Then seemingly overnight, we all found ourselves with messaging being a core part of every product. From social networks to SaaS platforms like HubSpot and Salesforce, our messages are spread out across the cloud—and that can make good communication a real struggle.
Long before the move to remote work, our team made the decision to add Slack into the mix. But rather than treating it as another channel to manage, we sat d ...